Bandit's Stay and Play Client Agreement

This agreement is made between Bandit's Stay and Play (hereafter referred to as "the Facility") and the undersigned pet owner (hereafter referred to as "the Client"). By signing this agreement, the Client acknowledges and agrees to the following terms and conditions:

1. Liability Waiver:

The Client understands and acknowledges that there are inherent risks associated with the care and handling of animals, including but not limited to dog interactions and activities. The Client agrees to release and hold harmless the Facility, its staff, and affiliates from any and all liability arising from their dog's participation in services provided by the Facility, except in cases of gross negligence or willful misconduct.

2. Emergency Care Authorization:

In the event of a medical emergency involving the Client's dog, the Facility will make every reasonable effort to contact the Client or the designated emergency contact. If the Facility is unable to reach the Client or the emergency contact, the Client authorizes the Facility to seek appropriate veterinary care for the dog. The Facility will act in the best interest of the dog and take any necessary actions to ensure its well-being. The Client agrees that all costs related to emergency care are the ultimate responsibility of the Client.

3. Training Services:

The Client acknowledges that dog training results can vary based on the dog's temperament, behavior, and adherence to training techniques. The Facility does not guarantee specific outcomes from training services and does not offer refunds for training sessions. The Client agrees to follow the training guidelines provided by the Facility to maximize the effectiveness of the training. The Client further agrees that any training materials, resources, or proprietary information provided by the Facility are for the Client's personal use only and will not be shared, distributed, or reproduced without the express written consent of the Facility.

4. Grooming Services:

The Client understands that grooming can involve the use of tools and techniques that may cause minor injuries or discomfort to the dog. The Facility will take all necessary precautions to ensure the safety and comfort of the dog during grooming. However, the Client agrees to hold the Facility harmless from any injuries or discomfort that may result from the grooming process. The Client understands that groomers at The Facility follow a strict “Humanity before Vanity” policy, meaning that they will do their best to provide the cut requested, but if the coat condition requires shaving to remove mats, the groomers will do what is in the best interest of the dog. The Client agrees to contact the Facility with any questions or complaints before leaving negative comments or reviews. Unless the Facility is given other direct grooming instructions, the instructions provided by the person dropping off the dog will be followed.

5. Medical Responsibility:

The Client acknowledges that they are solely responsible for any medical bills or costs associated with their dog's care, including but not limited to injuries, illnesses, or emergencies that may occur while the dog is in the Facility's care. The Facility will not be held responsible for any veterinary expenses incurred during or after the dog's stay.

6. Photo Release:

The Client grants the Facility permission to take photographs and videos of their dog while in the Facility's care. The Client agrees that the Facility may use these images and videos for marketing, promotional purposes, and social media without compensation to the Client. The Client also consents to the use of their image if they appear in any photos or videos taken at the Facility.

7. Credit Card on File & Recurring Payments:

The Client agrees to provide a valid credit card to be kept on file for the duration of their use of the Facility's services. The Facility is authorized to charge this card for any fees associated with services rendered, including but not limited to daycare, boarding, grooming, training, and any applicable cancellation or no-show fees. For clients enrolled in a membership plan, the Client authorizes the Facility to charge the card on file on a recurring monthly basis for the membership fee, unless the membership is canceled in accordance with the Facility’s cancellation policy.

8. Membership Cancellation Policy:

The Client may cancel their membership at any time by providing written notice to the Facility at least 7 days prior to the next billing cycle. Cancellations received with less than 7 days' notice may result in the next month's membership fee being charged. Once the cancellation is processed, no further charges will be applied to the card on file. Membership benefits will continue through the end of the current billing cycle, after which the membership will terminate.

9. Behavior and Safety Policy:

The Client agrees that their dog will be socialized, well-behaved, and not pose a threat to other animals or staff. If at any time the dog exhibits aggressive or dangerous behavior, the Facility reserves the right to refuse or discontinue services. For spicy dogs, defined as dogs that require special care due to reactivity, anxiety, or specific medical or behavioral needs, the Facility will provide additional care and handling. However, if a spicy dog exhibits behavior that poses a safety risk, the Facility reserves the right to terminate services for that dog.

10. Special Instructions and Dietary Needs:

The Client is responsible for providing any special instructions for their dog’s care, including feeding schedules, medication, and specific handling requirements. The Facility will follow these instructions to the best of our ability but cannot be held liable for any outcomes related to special care requests. The Client agrees to provide all necessary food and treats for their dog. If the dog has specific dietary restrictions, the Client must inform the Facility in writing. The Facility will not be held responsible for any adverse reactions caused by dietary changes or restrictions that were not properly communicated.

11. Property Damage and Loss:

The Client agrees to be responsible for any damage their dog may cause to the Facility's property or equipment. The Facility is not responsible for any damage to or loss of the Client's personal property, including leashes, collars, or other items left with the dog.

12. Abandonment Clause:

If the Client fails to pick up their dog within 7 days of the scheduled pick-up date without making alternative arrangements with the Facility, the dog will be considered abandoned. The Facility will make reasonable attempts to contact the Client and the emergency contact during this time. If no contact is made and no alternative arrangements are agreed upon, the Facility reserves the right to rehome the dog at its discretion, including transferring the dog to a shelter or rescue organization. The Client will be responsible for all costs incurred during this period, including boarding fees, any additional expenses related to rehoming the dog, and any legal or attorney fees incurred by the Facility as a result of the abandonment.

13. Adherence to Facility Policies:

The Client agrees to adhere to all Facility policies, including those related to vaccinations, behavior, cancellations, and payment. The Client acknowledges that the Facility's policies may change as needed to ensure the safety, well-being, and effective operation of the Facility. The Facility will make reasonable efforts to inform the Client of any significant policy changes, and the Client agrees to comply with these updated policies.

14. Release of Liability for High-Risk Dogs (Medical Issues):

The Client acknowledges that if their dog has existing medical conditions or is considered a high-risk dog due to health issues, the Client understands that while the Facility will take all reasonable precautions to ensure the safety and well-being of their dog, there are inherent risks involved in caring for a dog with medical conditions. The Client agrees to release and hold harmless the Facility, its staff, and affiliates from any and all liability arising from the dog’s participation in services provided by the Facility, including, but not limited to, complications related to the dog’s medical condition, except in cases of gross negligence or willful misconduct. The Client further agrees to inform the Facility of any changes in the dog’s health or medical condition that may affect their care.

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‍Bandit's Stay and Play - Policies

Cancellation and No-Show Policy:

Daycare: We understand that life can be unpredictable, but to help us manage our schedule and provide the best care for all pets, we ask that you notify us by 1:00 PM on the day of your reservation if you need to cancel your dog’s daycare. If you do not cancel by this time, the full amount of daycare will be charged to the card on file, or a daycare credit will be deducted from your account.
Boarding: Please notify us at least 24 hours in advance if you need to cancel your boarding reservation. If you do not cancel and do not show up for your scheduled boarding, a cancellation fee of 50% of the first night’s rate will be applied. A credit card is required on file at the time of booking and will be used to process this fee if necessary.
Grooming: To ensure we can accommodate all our clients, we ask that you cancel your grooming appointment at least 24 hours in advance. Cancellations made with less than 24 hours' notice will incur a fee of 50% of the scheduled grooming service, which will be applied to the card on file.
Non-Refundable and Non-Redeemable Charges: Please note that all charges for late cancellations or no-shows, regardless of reservation type, are non-refundable and cannot be redeemed as store credit.

Late Pickup Policy:

Our pickup times are designed to ensure a smooth flow of operations and the well-being of all pets. Please adhere to the following designated pickup times:

Monday-Friday: Please pick up your dog at or before 7:00 PM.
Saturday-Sunday: Please pick up your dog at or before 4:00 PM.

We offer a 30-minute grace period after these times for your convenience. If your dog is picked up after the grace period, a $20 late pickup fee will be applied to your account. We appreciate your understanding and cooperation in helping us maintain our schedule.

Vaccination Policy:

To ensure the safety and health of all pets in our care, we require that all dogs receiving services at Bandit's Stay and Play are up to date on their vaccinations. The following vaccinations are required:

Grooming Services: Rabies
All Other Services (Daycare, Boarding, Training):some text
- Bordetella
- Distemper Parvo (DHPP)
- Rabies

We offer a 30-day grace period from the date of expiration for these vaccinations. During this grace period, your pet can still receive services, but we kindly ask that you update their vaccinations as soon as possible. Please provide proof of your dog’s vaccinations at the time of service or via email at contact@bandits.dog. If vaccinations are not up to date and fall outside the grace period, we may not be able to provide services until they are updated.

Payment Policy:

We accept a variety of payment methods to make the process as convenient as possible for you, including major credit cards, debit cards, and cash. Payment is due at the time of service. For boarding, grooming services, and daycare memberships, we require a credit card to be kept on file. This card will be used to secure your booking and process any applicable cancellation or no-show fees. Refunds are not typically provided, but if you have any concerns about a charge, please contact us at contact@bandits.dog, and we will be happy to discuss it with you.

Safety and Behavior Policy:

The safety of all pets and staff at Bandit's Stay and Play is our top priority. To maintain a safe environment, we have the following safety and behavior guidelines:

Temperament Assessments: All dogs must undergo a temperament assessment before joining our daycare or boarding services. This helps us ensure that your dog is a good fit for our facility and can interact safely with other dogs. If, during the initial assessment, we determine that your dog cannot participate in group activities, we will offer alternative options. Please refer to our Spicy Dog Policy for more details.
Aggression: If a dog exhibits aggressive behavior towards other dogs or staff, we reserve the right to refuse service. Our goal is to maintain a safe, stress-free environment for all pets.
Behavioral Expectations: Dogs should be socialized and comfortable around other dogs. If your dog has specific behavioral issues, please inform us in advance so we can make appropriate accommodations.
Changes in Temperament: We understand that dogs’ temperaments may change over time. If we notice that your dog is no longer able to participate safely in group activities, we will inform you immediately and offer alternative options per our Spicy Dog Policy.

Spicy Dog Policy:

We recognize that some dogs may need extra attention due to behavioral challenges. To ensure the safety and well-being of all pets in our care, we have implemented the following Spicy Dog Policy:

Dedicated Care: Dogs that exhibit reactive or challenging behaviors will receive individualized attention and care. This may include one-on-one time with our staff or participation in specialized activities tailored to their needs.
Additional Fees: Due to the extra care required, there may be additional fees associated with caring for spicy dogs. We will discuss these fees with you in advance.
Ongoing Assessment: We will continuously assess your dog’s behavior and progress. If your dog shows improvement and can safely rejoin group activities, we will gradually reintegrate them into the group.
Communication: We will keep you informed of your dog’s behavior and any changes in their care plan. Our goal is to work with you to ensure your dog’s happiness and well-being while maintaining a safe environment for all.

Illness Policy:

At Bandit's Stay and Play, the health and well-being of all pets in our care are of utmost importance. To maintain a safe and healthy environment, we ask that you adhere to the following guidelines if your dog is unwell:

Symptoms of Illness: If your dog is showing any signs of illness, such as coughing, sneezing, vomiting, diarrhea, lethargy, or any other concerning symptoms, please refrain from bringing them to our facility. This helps prevent the spread of illness to other pets.
Contagious Conditions: If your dog has been diagnosed with a contagious condition, such as kennel cough, canine influenza, or any other communicable disease, they must be kept at home until they have fully recovered and are no longer showing symptoms.
Medication: If your dog requires medication during their stay, please inform us in advance. We are happy to administer medications as directed by your veterinarian.
Notification: If your dog becomes ill while in our care, we will notify you immediately and take appropriate steps to ensure their comfort and safety. If necessary, we will seek veterinary care on your behalf.
Re-entry After Illness: Dogs who have been ill must be symptom-free for at least 48 hours before returning to our facility.
Prevention: We encourage all pet owners to keep their dogs up to date on vaccinations and preventive care to help maintain a healthy environment for all pets.

Reservation Policy:

We strive to accommodate all our clients, but to ensure the best possible care for your pet, please adhere to the following reservation guidelines:

Booking: We recommend booking services as early as possible, especially during peak times such as holidays. Reservations can be made through our website, by phone, or in person.
Priority for Members: Members receive priority booking over non-members. This ensures that our loyal clients have the best opportunity to secure their preferred dates.
Subject to Availability: All reservations are subject to availability. While we do our best to accommodate your preferred dates, we encourage early booking to secure your spot.
Deposits: For boarding services during peak times, a deposit may be required to secure your reservation. The deposit will be applied to your final bill.
Cancellation: Please refer to our cancellation policy for details on how to cancel or reschedule your reservation. Failure to cancel within the specified timeframe may result in a cancellation fee.
Non-Refundable and Non-Redeemable Charges: Please note that all charges for late cancellations or no-shows, regardless of reservation type, are non-refundable and cannot be redeemed as store credit.

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Client Agreement & Policies